1800+ members from amazing companies
An exclusive slack community for leaders and practitioners managing customer onboarding, success, implementation, value delivery and project management.
Join us to share your ideas, learn best practices, and develop your career!
Whether you’re a newbie or an experienced professional - we’ve plenty of events, resources, and opportunities for you to interact with like-minded members and teams.
Access members-only events that help you level up your game.
Engage with local Preflighters through workshops, events, and virtual sessions.
Build connections 1-1, ask questions, share what you know, learn the unknown.
Access members-only events that help you level up your game.
Contribute as a writer, speaker, or advocate, and get recognized by your peers.
Receive a monthly roundup of top takeaways delivered in your inbox.
Get answers to questions when you feel stuck in your customer onboarding journey.
I am continuously amazed at the depth of the insights that are shared in Rocketlane’s Preflight community. The regular Q&As on the channel and the Implementation Stories are informative, insightful, and practically useful for the community
Preflight is a great platform for connecting, helping, and learning from peers. By engaging, I got my thoughts in order around expectation management, firefights, and team orchestration.
Preflight’s story began when an enterprise software founder narrated his journey of initial chaos and the process of maturing onboarding practices. Many SaaS founders, customer success, and onboarding leaders joined this highly engaging session. There were so many questions and sub-topics that we decided to set up a Slack group to continue the discussion.
And so Preflight was born and quickly grew to more than a hundred folks. We’re now on the path to creating more events, resources, and a safe space for leaders and professionals to learn more and develop their careers in customer onboarding, implementation, and professional services. So join us, and let’s learn together!
Guest: Samantha Wong, Head of Onboarding Products and Services - Front
In our 20th Episode of Implementation Stories- Samantha Wong, Head of Onboarding Programs and Services at Front will walk us through the transformational journey of the onboarding function as they scaled.
In this session, you’ll learn:
Organized by Berlin Cohort Host : Srinivasan Shanker, Director of Customer Onboarding at Freshworks
Guest: Paul Henderson, Director at Outcome Leaders
Join your Berlin Cohort Host, Srinivasan Shanker as he chats with Paul Henderson, author and a global authority on customer outcome programs.
In this session, you'll learn:
Organized by UK Cohort Host : James Stuart, Customer Success Manager at hackajob
Guests :
Retention and renewals on your mind? Net Promoter Score measures the likelihood of new and repeat business and can help you forecast business growth, cash-flow, as well as assess the health of your brand and overall customer satisfaction.
Join us for a no-holds-barred conversation on NPS with James Stuart, the UK Cohort Host, Anita Toth, the Chief Churn Crusher, and Steve Bernstein, Co-founder of Waypoint and Author of Definitive Book on NPS for B2B.
In this session, you'll learn:
