The #1 Community
for Customer Onboarding

An exclusive slack community for leaders and practitioners managing customer onboarding, success, implementation, value delivery and project management.

Join us to share your ideas, learn best practices, and develop your career!

Balancing human touch and technology

In this session, the panel will discuss the best practices to go live with customers and survey the balance between a quick go-live and a thorough onboarding experience.
Bangaloreans, this is your chance to dive deep into what works best for you.

Join Preflight Community to participate in this session.

1900+ members from amazing companies

Perks of joining Preflight

Whether you’re a newbie or an experienced professional - we’ve plenty of events, resources, and opportunities for you to interact with like-minded members and teams.

Attend exclusive events

Access members-only events that help you level up your game.

Find a Local Cohort

Engage with local Preflighters through workshops, events, and virtual sessions.

Provide and receive mentorship

Build connections 1-1, ask questions, share what you know, learn the unknown.

Unlock world-class resources

Access members-only events that help you level up your game.

Build your personal brand

Contribute as a writer, speaker, or advocate, and get recognized by your peers.

Keep up with Preflight Bulletin

Receive a monthly roundup of top takeaways delivered in your inbox.

Learn from your peers

Get answers to questions when you feel stuck in your customer onboarding journey.

What your peers have to say

I am continuously amazed at the depth of the insights that are shared in Rocketlane’s Preflight community. The regular Q&As on the channel and the Implementation Stories are informative, insightful, and practically useful for the community

Aditya Patil

Implementation Manager,
Chargebee

Preflight is a great platform for connecting, helping, and learning from peers. By engaging, I got my thoughts in order around expectation management, firefights, and team orchestration.

Vignesh Ganesan

Co-Founder
Press9 Solutions

Our story

Preflight’s story began when an enterprise software founder narrated his journey of initial chaos and the process of maturing onboarding practices. Many SaaS founders, customer success, and onboarding leaders joined this highly engaging session. There were so many questions and sub-topics that we decided to set up a Slack group to continue the discussion.

And so Preflight was born and quickly grew to more than a hundred folks. We’re now on the path to creating more events, resources, and a safe space for leaders and professionals to learn more and develop their careers in customer onboarding, implementation, and professional services. So join us, and let’s learn together!

The conversation
starts here!

Level up for your professional game

UK Office Hours: Value Realisation

Organized by UK Cohort Host : James Stuart, Customer Success Manager at hackajob

Guests :

  • Oliver Plane, Enterprise Customer Success Manager at Confluent
  • Markus Rentsch, CEO at Remark-able

Unlearning is as important as learning in your professional life. 

James Start, UK Cohort Host, is bringing together Oliver Plane and Markus Rentsch to talk about value realization, a high-impact term that is often misunderstood. So, join the panel and learn about all the steps entailed in value realization.

Why is it important?

  • Value realization is at the core of your customer success strategy
  • It gives you a holistic picture of the customer journey and helps you establish a robust data-driven foundation for all phases of the customer journey
  • It helps you identify and standardize solutions for your biggest customers

Jun 27th
UK Office Hours: Value Realisation
12.00pm BST • 4.30pm IST • 7.00am EST

Berlin Office Hours : Tapping Unrealised Incomes: for CS & PS teams

Organized by Berlin Cohort Host : Srinivasan Shanker, Head of Customer Advisory and Adoption Services at Freshworks

Guest: Paul Henderson, Director at Outcome Leaders

Often when we talk about concepts like tapping into unrealized incomes for organizations, the assumption is that this would suit the executives responsible for achieving organizational goals.

We believe otherwise! If you are in any one of these phases in your professional journey, this session is for you:

  • Senior/Mid management in CS teams
  • Built implementation or onboarding functions from scratch in your current role
  • In your first stint as CSM

You are the operators- the executioners of these concepts. Learn from the models that successful organizations have adopted to capture unrealized incomes and how they have transformed over time. 

Join the Belin Cohort in their upcoming Office Hours session.

Jun 30th
Berlin Office Hours : Tapping Unrealised Incomes: for CS & PS teams
4.00pm EST • 1.00pm PST • 9 pm BST