The #1 Community
for Customer Onboarding

An exclusive slack community for leaders and practitioners managing customer onboarding, success, implementation, value delivery and project management.

Join us to share your ideas, learn best practices, and develop your career!

Balancing human touch and technology

In this session, the panel will discuss the best practices to go live with customers and survey the balance between a quick go-live and a thorough onboarding experience.
Bangaloreans, this is your chance to dive deep into what works best for you.

Join Preflight Community to participate in this session.

1900+ members from amazing companies

Perks of joining Preflight

Whether you’re a newbie or an experienced professional - we’ve plenty of events, resources, and opportunities for you to interact with like-minded members and teams.

Attend exclusive events

Access members-only events that help you level up your game.

Find a Local Cohort

Engage with local Preflighters through workshops, events, and virtual sessions.

Provide and receive mentorship

Build connections 1-1, ask questions, share what you know, learn the unknown.

Unlock world-class resources

Access members-only events that help you level up your game.

Build your personal brand

Contribute as a writer, speaker, or advocate, and get recognized by your peers.

Keep up with Preflight Bulletin

Receive a monthly roundup of top takeaways delivered in your inbox.

Learn from your peers

Get answers to questions when you feel stuck in your customer onboarding journey.

What your peers have to say

I am continuously amazed at the depth of the insights that are shared in Rocketlane’s Preflight community. The regular Q&As on the channel and the Implementation Stories are informative, insightful, and practically useful for the community

Aditya Patil

Implementation Manager,

Preflight is a great platform for connecting, helping, and learning from peers. By engaging, I got my thoughts in order around expectation management, firefights, and team orchestration.

Vignesh Ganesan

Press9 Solutions

Our story

Preflight’s story began when an enterprise software founder narrated his journey of initial chaos and the process of maturing onboarding practices. Many SaaS founders, customer success, and onboarding leaders joined this highly engaging session. There were so many questions and sub-topics that we decided to set up a Slack group to continue the discussion.

And so Preflight was born and quickly grew to more than a hundred folks. We’re now on the path to creating more events, resources, and a safe space for leaders and professionals to learn more and develop their careers in customer onboarding, implementation, and professional services. So join us, and let’s learn together!

The conversation
starts here!

Level up for your professional game

Preflight Huddle: New York City

​Community Thought Leadership Series

​Preflight Huddle NYC is your doorway to co-building an onboarding, implementation, and customer success community like no other! Join us on the 24th to be introduced to new perspectives from business leaders across post-sales orgs. Build your future network here at the Preflight Huddle.

Speakers in attendance:

  • ​Edward Chiu, Co-founder and CEO @ Catalyst
  • ​Kristi Faltorusso, CCO @ Client Suceess
  • ​Rachel Provan, VP of CS @ Proven Success
  • ​Alan Ginsburg, VP of CS @ ActivTrak

Aug 23rd
Preflight Huddle: New York City
18:30 - 20:30 GMT-4

Preflight Huddle: San Francisco

For Preflight Huddle San Francisco, we’re focusing on strengthening community thought leadership. We’ll have B2B SaaS CS leaders talking about the state of onboarding and the post-sales metrics that impact your company. Compare notes with our panel of leaders and meet people who have built world-class SaaS onboarding experiences.

​You’re officially invited to join us for our first-ever Preflight event in the Americas.

​Speakers in attendance:

  • ​Amanda Berger, Chief Customer Officer @ HackerOne
  • ​Bianca Garcia, CS Team Lead @
  • ​Dana Souza, Head of Customer Success, CEO @ Dana Souza Customer Solutions
  • ​Mary Poppen , Chief Strategy and Customer Officer @
  • ​Sabina Pons, Operating Partner @ Growth Molecules
  • ​Tanya Strauss, Director of Customer Success @ Druva

Save your spot now!

Aug 16th
Preflight Huddle: San Francisco
17:00 - 19:00 GMT-7