The #1 Community
for Customer Onboarding

An exclusive slack community for leaders and practitioners managing customer onboarding, success, implementation, value delivery and project management.

Join us to share your ideas, learn best practices, and develop your career!

Balancing human touch and technology

In this session, the panel will discuss the best practices to go live with customers and survey the balance between a quick go-live and a thorough onboarding experience.
Bangaloreans, this is your chance to dive deep into what works best for you.

Join Preflight Community to participate in this session.

2000+ members from amazing companies

Knowledge Partner

We’re always looking to partner with communities and organizations at the forefront of building community thought leadership in the onboarding, implementation, CS, and PS spaces.Drop us a line if you see a synergy between your work and ours.

Perks of joining Preflight

Whether you’re a newbie or an experienced professional - we’ve plenty of events, resources, and opportunities for you to interact with like-minded members and teams.

Attend exclusive events

Access members-only events that help you level up your game.

Find a Local Cohort

Engage with local Preflighters through workshops, events, and virtual sessions.

Provide and receive mentorship

Build connections 1-1, ask questions, share what you know, learn the unknown.

Unlock world-class resources

Access members-only events that help you level up your game.

Build your personal brand

Contribute as a writer, speaker, or advocate, and get recognized by your peers.

Keep up with Preflight Bulletin

Receive a monthly roundup of top takeaways delivered in your inbox.

Learn from your peers

Get answers to questions when you feel stuck in your customer onboarding journey.

What your peers have to say

I am continuously amazed at the depth of the insights that are shared in Rocketlane’s Preflight community. The regular Q&As on the channel and the Implementation Stories are informative, insightful, and practically useful for the community

Aditya Patil

Implementation Manager,

Preflight is a great platform for connecting, helping, and learning from peers. By engaging, I got my thoughts in order around expectation management, firefights, and team orchestration.

Vignesh Ganesan

Press9 Solutions

Our story

Preflight’s story began when an enterprise software founder narrated his journey of initial chaos and the process of maturing onboarding practices. Many SaaS founders, customer success, and onboarding leaders joined this highly engaging session. There were so many questions and sub-topics that we decided to set up a Slack group to continue the discussion.

And so Preflight was born and quickly grew to more than a hundred folks. We’re now on the path to creating more events, resources, and a safe space for leaders and professionals to learn more and develop their careers in customer onboarding, implementation, and professional services. So join us, and let’s learn together!

The conversation
starts here!

Level up for your professional game

Implementation Stories Ep. 28: How to nail complex customer onboarding cycles

The more complex your product, the more comprehensive your customer onboarding plan needs to be. In the upcoming Implementation Stories session, we’ll explore the critical role of customer onboarding in delivering a seamless customer experience during long implementation cycles. 

We’re hosting Mahesh Motiramani, Director of Customer Success @ Dataiku, to discuss practical strategies to navigate complex onboarding with multiple stakeholders.

Jan 19th
Implementation Stories Ep. 28: How to nail complex customer onboarding cycles
11:30am EST | 8:30am PST | 10pm IST | 5:30pm BST

Preflight Lounge x Speed Mixer

Let us all welcome 2023 with a bang!

​Meet your onboarding, implementation, CS, and PS peers around the world in the CS Insider X Preflight Community mixer. Share your biggest lessons, the lowest lows, the highest highs, and everything in between with a community of leaders and practitioners in the space.

This is where everyone just gets you!

Jan 12th
Preflight Lounge x Speed Mixer
7pm EST | 4pm PT