The #1 Community
for Customer Onboarding

An exclusive slack community for leaders and practitioners managing customer onboarding, success, implementation, value delivery and project management.

Join us to share your ideas, learn best practices, and develop your career!

Balancing human touch and technology

In this session, the panel will discuss the best practices to go live with customers and survey the balance between a quick go-live and a thorough onboarding experience.
Bangaloreans, this is your chance to dive deep into what works best for you.

Join Preflight Community to participate in this session.

2000+ members from amazing companies

Knowledge Partner

We’re always looking to partner with communities and organizations at the forefront of building community thought leadership in the onboarding, implementation, CS, and PS spaces.Drop us a line if you see a synergy between your work and ours.

Perks of joining Preflight

Whether you’re a newbie or an experienced professional - we’ve plenty of events, resources, and opportunities for you to interact with like-minded members and teams.

Attend exclusive events

Access members-only events that help you level up your game.

Find a Local Cohort

Engage with local Preflighters through workshops, events, and virtual sessions.

Provide and receive mentorship

Build connections 1-1, ask questions, share what you know, learn the unknown.

Unlock world-class resources

Access members-only events that help you level up your game.

Build your personal brand

Contribute as a writer, speaker, or advocate, and get recognized by your peers.

Keep up with Preflight Bulletin

Receive a monthly roundup of top takeaways delivered in your inbox.

Learn from your peers

Get answers to questions when you feel stuck in your customer onboarding journey.

What your peers have to say

I am continuously amazed at the depth of the insights that are shared in Rocketlane’s Preflight community. The regular Q&As on the channel and the Implementation Stories are informative, insightful, and practically useful for the community

Aditya Patil

Implementation Manager,
Chargebee

Preflight is a great platform for connecting, helping, and learning from peers. By engaging, I got my thoughts in order around expectation management, firefights, and team orchestration.

Vignesh Ganesan

Co-Founder
Press9 Solutions

Our story

Preflight’s story began when an enterprise software founder narrated his journey of initial chaos and the process of maturing onboarding practices. Many SaaS founders, customer success, and onboarding leaders joined this highly engaging session. There were so many questions and sub-topics that we decided to set up a Slack group to continue the discussion.

And so Preflight was born and quickly grew to more than a hundred folks. We’re now on the path to creating more events, resources, and a safe space for leaders and professionals to learn more and develop their careers in customer onboarding, implementation, and professional services. So join us, and let’s learn together!

The conversation
starts here!

Level up for your professional game

Implementation Stories Ep. 27: What it takes for CS and product teams to work together successfully

For the next episode of Implementation Stories, we are proud to host Jennifer Chiang, author of The Startup’s Guide to Customer Success and Head of Customer Success at Seso. 

She will walk us through how product and CS teams can collaborate and bring out the best in each other.

This session is for you if you’re in CS, product, or any post-sales org that needs to rely on cross-functional collaboration to achieve your goals. 

29th Nov
Implementation Stories Ep. 27: What it takes for CS and product teams to work together successfully
8:30am PT | 11:30am ET | 10pm IST | 5:30pm BST